The Technical Specialist is primarily responsible for providing high level expertise in hardware and software configuration, maintenance, and troubleshooting.
This is a full-time, non-exempt position and is eligible for benefits.
Duties and Responsibilities:
Functions as a senior level of support within the Service and Support team. Works with end users to define and resolve escalated problems. Documents steps taken and resolution within ITS database.
- Resolves issues with hardware, applications, and operating systems. Escalates calls as needed.
- Maintains, repairs, and replaces school owned computers and iPads, as appropriate.
- Manages configuration of computer and iPads hardware.
- Provides support for iPads, laptops, desktops, printers, multi-function printers, monitors, point of sales systems, fax machines, credit card systems, cell phones, smart devices, still cameras, badge stations, ID card systems, and scanners.
- Coordinates all mail-in repairs for computers, iPads, and other technology as needed.
- Attends local and regional conferences and professional development events to stay current with Microsoft and Apple hardware and software offerings.
- Answers telephone calls as needed.
- Perform set-up and break downs of equipment for assigned special events.
- Associate degree in related field
- 3-5 years of previous Help Desk, Application Support, or Customer Service experience
- Dell, Apple, HP, or Microsoft certifications are preferred.
Working at Choate: Choate Rosemary Hall is a coeducational, independent secondary school located in central Connecticut with 850 boarding and day students and over 350 employees. Choate serves intellectually gifted and motivated students of diverse backgrounds from across the globe whose commitment to serious study is enhanced in an academically challenging and personally supportive setting.
Choate provides students with transformative and meaningful experiences that instill lifelong habits of learning, leadership, and service, shaped by innovative and passionate educators. Teaching faculty at Choate are innovative, collaborative, and committed to our students' intellectual, social, emotional, and character development. Our faculty understands that each of our students has the potential for growth and works to encourage students to develop their own ideas and voices in learner-centered environments.
For its students and employees alike, Choate strives to be a diverse and inclusive community where all feel valued and embraced. On our campus, principled individuals from diverse backgrounds are united through common purpose, active engagement, and mutual respect. We celebrate differences and the richness of our varied backgrounds and experiences. Recognizing that working in an inclusive community can also present challenges, we embrace those challenges through ongoing dialogue and interaction, enhancing empathy and appreciation for those whose perspectives differ from our own.
Choate prohibits in all its programs, including hiring and employment practices, discrimination against or harassment of any member or group based upon age, gender, race, color, national origin, ancestry, religion, marital status, sexual orientation, disability, genetic information, gender identity or expression, veteran status, or any other category protected by Connecticut or federal law, except in the case of a bona fide occupational qualification.